Conduct Survey During Customer Experience Using SurveyAnyplace
Found In: Surveys
Positive customer experience has become one of the most potent means by which customers are retained by business enterprises. It is however, a process that is very daunting and in many cases, attempts at providing these positive experiences have resulted in failure. A major percentage of this can be attributed to lack of quality data about customers and their opinion about existing services as well initiatives at rolling out new ones. While businesses make attempts to collect customer experience data from customers, the success of such exercises is typically determined by the methods employed in conducting them. It is also fair to state that the methods used by the average business fall far short in being able to actively engage the customer and elicit the type of response that can be converted to actionable data. A casual observation of customer reaction to surveys and quizes whether in-store or online indicates an aversion to any overt and distractive means of being surveyed. Today’s customer simply wants to get the service s/he paid for and move on without being disturbed. This poses a challenge for business owners who wish to know how their business if impacting on the lives of their customers and get the necessary feedback to make possible changes.
It takes a platform that combines engagement and non-disruptive methodologies to convince customers to participate in surveys of their own freewill while giving relevant information that can be converted into actionable data.
SurveyAnyplace is one of the leading mobile survey platforms ideally suited to the conducting of customer experience surveys. The platform packs a lot of powerful features while still maintaining its ease-of-use. Brands can leverage the platform to enable customers provide feedback in realtime using their tablets or smartphones in the course of experiencing the event, product or service. The survey experience is hassle-free as it does not require any downloads and is easily accessible. SurveyAnyplace boasts of a client list that includes major multinationals such as T-Mobile, DHL, AT&T as well as Miele.
How to Use SurveyAnyplace
Using SurveyAnyplace is a straightforward process and involves three key steps:
- Create a Survey: Simply log into SurveyAnyplace after completing the sign-on process and create a mobile survey using the editor. All you need to do is to choose a name and title for your survey, provide the questions and answer options while adding images and video if desired, customize the survey by changing colors, fonts, etc, provide the intro and outro texts.
- Invite Respondents and Collect Responses: SurveyAnyplace provides various ways by which a user can invite respondents to take the survey. These include adding the survey quiz icon to the homescreen of a device which can be handed to the respondent. Alternatively, a QR code may be displayed and an installation link in a prominent place where people scan it and take the survey on their own device. Some users may even combine both options and place the QR codes while providing a device for respondents without one. Respondents’ details and responses are transmitted to a secure SurveyAnyplace web app to ensure easy access.
- Analyze Results: SurveyAnyplace provides users with a dashboard via which they can get an overview of their respondents in addition to the response distribution and data generated for each survey question. Results will be updated and responses seen in realtime. Viewing of the the results is very easy as a simple copy/paste into Powerpoint, Word etc is all that is needed. Export of the results into formats such as CSV, Excel etc is also enabled.
Signing Up to Use SurveyAnyplace
SurveyAnyplace provides a highly simplified process for intending users of the platform to get signed up and start using the service instantly. The process does not require a credit card and there are no lengthy details to provide. First, navigate to the website homepage at SurveyAnyplace.com and locate the ‘Try SurveyAnyplace’ link at the top-right side of the page. Alternatively, slightly lower at the left side of the page is the ‘Get Started For Free’ button. Click either this button or the link in order to open the sign-up page. The page displays and form with three fields to fill with the following details:
- Email Address
- Promocode (optional)
Costs of Using SurveyAnyplace
SurveyAnyplace provides users with three paid price packages as well as one FREE package. The platform operates a very flexible billing system which means that users may upgrade or downgrade as they require. For example, if a user needs a plan that offers certain features, he can simply purchase that plan for the month and at its expiration, downgrade to the FREE version. Users who do not have VAT No. in EU countries have to add 21% VAT. The subscription plans are as follows:
- Free: This plan is free of charge and allows for 20 monthly responses. Enabled features include unlimited surveys and quizzes, unlimited devices, reports and data export as well as custom design.
- Premium: This plan costs $29/month with a 15% discount on annual payment. It allows for 400 monthly responses while enabled features include unlimited surveys and quizzes, unlimited devices, reports and data export, custom design, skip logic, removable branding and priority email support.
- High Volume: This plan costs $49/month with a 15% discount on annual payment. It allows for 2000 monthly responses while enabled features include unlimited surveys and quizzes, unlimited devices, reports and data export, custom design, skip logic, removable branding and priority email support.
- Enterprise: This plan is available on request and negotiated with SurveyAnyplace. It allows for unlimited monthly responses while enabled features include unlimited surveys and quizzes, unlimited devices, reports and data export, tailored design (own CSS), skip logic, removable branding, priority email support as well as multi-user capabilities.